Telephone Canvasses

The following policies apply to all eligible lists and reemployment lists:

• Eligibles must be given two business days to reply.
• You must actually speak to the eligible. It is not sufficient to leave a message on an answering machine or to speak with anyone other than the eligible. If you cannot contact the eligible by telephone you must send a canvass letter.
• Telephone canvasses must include all the same information as would be provided for on the canvass letter. For example, the type of appointment, the type of employment, the location (county) of the position, and for trainee titles, the title and salary grade of the journey level position.
• Eligibles must be told the effect the declination will have on their eligibility. If they are on a reemployment list you should, in addition, refer them to their copy of "Information for State Employees Affected by Layoff" and/or the Reemployment Services Unit of this department.
• Eligibles who decline on the telephone must be sent a confirming letter. Master copies of letters to confirm telephone declinations for eligible lists and reemployment lists are available from this department and must be used.

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